Knowledge Base

Reference Kit

• Quality Procedures & Information and Personal Data Protection
• Lecturer Reference Kit
• Staff - Marking Attendance

JasperSoft

• Getting started with Jaspersoft
• Getting started with Jaspersoft for Monthly-Returns- How to Access Staff Personal Report

HR

• How to access Staff Personal CV
• eMAS Panel Clinics and Hospitals
• How to apply for a Business Card?

Moodle (Admin-Lecturer)

• How to add Turnitin Assignment
• How do I restrict access to items or activities to certain members of the course?
• How to connect Moodle with office 365
• How to add Team for class specific course (folder) in Moodle to Microsoft Teams?
• How to change/increase upload file size of course material?
• How to change/increase assignment submission file size?

Exam

• How to view next available exam date from exam paper scheduling system

APKey

• APKey FAQ
• What is APKey?
• Where can I use the APKey to login?
• How APKey can benefit me?
• What is my APKey username?
• What is my APKey password?
• What if I don't know my APKey?
• How to change APKey password?
• Your password must contain or the password policy for APKey
• How to reset/recover my APKey Password?
• Unable to sign in using APKey. (APKey troubleshooting)
• APKey vs Webspace ID
• Forgot password? How to reset/recover my APKey password? (Video)
• How to change APKey password from APSpace?
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APCard

• General
  • I am progressing to degree level. What is the procedure for the new APCard issuance?
  • My APCard is unreadable at any outlet. What should I do?
  • What do I need to do if I lost my APCard?
  • How do I check if my APCard has been activated?
  • How do I activate my APCard?
  • What is APCard?
• Campus Access
  • Can I access On-campus Residence and sections of academic staff office using my APCard?
  • Can I access the SweatZone using my APCard?
  • How can I ensure my APCard works for building access?
  • What is building access?
• Cashless
  • Who do I refer to if there is any discrepancy in my APCard transaction history?
  • How do I review my APCard transaction history?
  • Where can I use the APCard as cash replacement?
  • Where can I top-up my APCard?
  • How do I make cashless transactions while waiting for a replacement APCard to be issued?
• Parking
  • How do I avoid getting “Invalid Status” upon exit or entry to the parking?
  • I am not able to exit the parking. The reader shows “Please Top Up” although I have sufficient balance for one-day entry. Why does this happen?
  • I am not able to enter/exit the parking. The reader shows “Invalid Status”. What does it mean and what should I do?
  • How do I use the APCard in APU parking area?

• APCard FAQs

APSpace

• Troubleshooting
  • APSpace Clear Cache
  • Unable to sign in using APKey. (APKey troubleshooting)

• APSpace FAQ
• How to refresh the APSpace pages?
• How to change APKey password from APSpace?
• How to Sign Attendance in Class?

iConsult

• General
  • What is iConsult?
  • How do I get access to iConsult?
• Student
  • How do I book a consultation hour with lecturer?
  • How do I cancel the upcoming appointment?
  • How to contact your lecturer in iConsult?
• Lecturer
  • How do I add free slot and unavailability slot in iConsult?
  • How to contact student in iConsult?
  • How do I cancel my open slot?
  • How do I cancel my appointment?

• iConsult FAQs

APLINK

• Student
  • What will my Academic Mentor do for me?
  • Who is my Academic Mentor?
  • How to send mid/end semester survey
  • What should I do for Profile Section?
  • Student Guide if intern inside of APLink
  • Student Guide if intern outside of APLINK
  • Workflow of Internship Application Process
  • My Job Application (for your intern) is showing as “Job Offer in Progress” but the Employer has offered me the position. How do I accept the offer on APLink?
  • APLink FAQ (Student)
  • What do I do if my Academic Mentor is not responding to my emails or approving my placement/declaration?
  • How can I find Internship on APLINK?
  • How would I know the internship position applied is accepted by the company in APLINK for placement?
  • My Job Application is showing as “Job Offer in Progress” but the Employer has offered me the position. How do I accept the offer on APLink?
  • How I can find the guidance documents?
  • I forgot my password of my APLINK…
  • What am I suppose to do with / or where to upload the documents ex: CV, Cover Letter, Transcripts/Interim Results?
  • Why I can’t access Log In APLink after register?
  • What’s the next step after I have registered my APLink Account?
  • My Internship Link not appearing in APLINK?
  • Internship Jobs Flow Chart
  • What is the documents needed to be submitted during my Internship Placement?
  • What is needed to be submitted After Internship Placement finishes? (Post Internship Submission)
  • What is needed to be submitted Before Internship Placement Begins? (Pre Internship Submission)
  • How do I access and insert my Weekly Logs?
  • How do I add my company on APLink?
  • Why is my Internship Placement showing as Pending?
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• Lecturer
  • Why my class is not listed on survey system ?
  • APLink Guide Grading Student (Lecturer)
  • APLink Guide Log In & Approval (Lecturer)
  • APLink FAQ (Lecturer)
• Employers
  • APLink FAQ (Employers)
  • If your company offer different position from the position posted in the APLINK you need to follow the following steps:
  • How can my Employer/Company complete the Employer Evaluation Form?
• Admin Guidance
  • Enable or Disable Account
  • Assign Faculty
  • Activate Internship Access
• Survey
  • How to send mid/end semester survey
  • Why my class is not listed on survey system ?
  • How to edit or add-on more data to the existing form or add data on new form
  • Documentation for Survey(option) Manager Level

• APLink FAQ (Student)
• APLink FAQ (Lecturer)
• APLink FAQ (Employers)

Moodle (Course Material)

• Cannot view any module folder or course materials under Dashboard

Classroom

• Projector
  • Wireless Projection & Search quickly for a classroom projector with Projector Profile

• How to find out if a lab or classroom is free?

Remote Support

• How To - Quick APRescue Support
• How To - TeamViewer Technical Console
• Teamviewer Technical Console

Office 365 FAQ

• Office 365 Migration FAQ
• How should you get help?
• How do I login to office365 via the portal website?
• What will be my new office365 email account after migrating to Office365?
• How much space do I get for email in Office365?
• Does this migration include my .pst folders?
• What is the Exchange server settings for Office 365 setup?
• Can I use my current Outlook? Which Outlook version are supported?
• When can I access my email account?
• Sync Office 365 calendar to Google calendar

Email, Accounts, & Access

• CAS
  • OpenID Connect With CAS User Guide
  • What is Central Authentication Service?
  • Information about integrating CAS with a website
  • User accounts login problem
  • What is Central Authentication Service?
  • Information about integrating CAS with a website
  • APKey FAQ

• APKey FAQ
• How to update Outlook Address Book
• Email address has a sub-domain!
• How to set my security Q&A for APKey?
• How Webspace password can be reset?
• How Webspace password can be changed?
• Migrating to Office 365 FAQs for APS
• How can I mark email and email sender as Not Junk in Outlook
• Why are certain user emails having bounce back or an error stating ‘Email Address does not exist’?
• Will I still be able to receive emails from/to username@apiit.edu.my and username@apu.edu.my?
• What is the Exchange server settings for Office 365 setup?
• Can I use my current mobile email apps? What mobile apps are supported?
• When can I access my email account?
• Can I access my email during the migration?
• How to Book Meeting Room via Outlook
• How to cancel a meeting in Office 365?
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Application

• GIMS
  • Create a new overseas lecturer account
  • AWS CodeDeploy troubleshooting
  • How to access GIMS through WorkSpaces
  • How to install GIMS at APS
• Moodle
  • Create a new overseas lecturer account
  • Correcting files and directory permission recursively
  • Moodle behind AWS ELB / ALB SSL
  • How to purge Moodle cache by CLI

• Create a new overseas lecturer account
• How to install GIMS at APS
• Student Survey (Lectures) login through APiX
• How To Check Exam Schedule

Other

• How to
  • How to Perform A Call Transfer
  • How to Sync files with OneDrive Files on Demand
  • How to Sync OneDrive files and folders
  • What do the OneDrive icons mean?
  • How to access OneDrive from anywhere:
  • How to share and un-share file using OneDrive
  • How to rename a Koha branch?
  • How to send mid/end semester survey
  • How To - Quick APRescue Support
  • How To - TeamViewer Technical Console
  • How to use async function in python
  • How to use dingdong Push in ApSpace using Python
  • How to configure postfix relay to Office365 on Ubuntu
  • Wi-Fi Speed Test and Optimizing Wi-Fi Settings
  • Forgot password? How to reset/recover my APKey password? (Video)
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• How to use async function in python
• How to use dingdong Push in ApSpace using Python
• Recursive Function for WebSpace Menu

OneDrive

• How to Sync files with OneDrive Files on Demand
• How to Sync OneDrive files and folders
• What do the OneDrive icons mean?
• How to access OneDrive from anywhere:
• How to share and un-share file using OneDrive

AWS

• AWS Solution Architect Associate exam (Notes and Tips)
• Aberdeen Research - Angling for Insights in Today's Data Lake
• The Compelling Advantages of a Cloud Data Lake- WhitePaper
• AWS Chalice deployment with Oracle vendor
• Allow non-English alphabet for RDS MySQL
• Optimal settings for using Apache as a back-end server for ELB
• Queries Appear to Hang and Sometimes Fail to Reach the Cluster
• How to deploy your containers on AWS Fargate

Best Practices

• Knowledge Base Editor: Scrolling Issue
• CI/CD API testing using postman and bitbucket pipeline
• What’s Your Big Data Maturity Level?
• Best practices for a clean and performant Angular application
• Activate virtualenv in Fish shell
• Best Practices for Migrating Big Data Workloads on AWS
• Five steps to embedding business analytics into your organizational processes

Forms & Applications

• Maintenance Request Form
  • How to submit maintenance request Form?

• How to view and approve workflow enquiries?

Angular

• Best practices for a clean and performant Angular application
• Error handling with Angular 6 and ngx-formly

Big Data - Digital Transformation

• Pathways for Aligning Analytics to Business Strategy
• What’s Your Big Data Maturity Level?
• Data a feature A Guide for Product Managers
• Aberdeen Research - Angling for Insights in Today's Data Lake
• The Compelling Advantages of a Cloud Data Lake- WhitePaper
• Becoming an analytics driven organization to create value
• Best Practices for Migrating Big Data Workloads on AWS
• Five steps to embedding business analytics into your organizational processes

Books

• Serving Machine Learning Models
• Data a feature A Guide for Product Managers
• Flask Web Development Book

Flask

• How to use async function in python
• How to use dingdong Push in ApSpace using Python
• How to gzip response in flask
• Activate virtualenv in Fish shell
• Flask Web Development Book

IoT

• IoT data synchronization using MQTT

IT Policies

• Policies
  • Wireless - Protection and restriction to the internet
  • Official Student Email Policy
  • Passwords and Digital Credentials
• Practices
  • API User Authentication using CAS
  • API Development Practices
  • API Documentation

• Passwords and Digital Credentials

Printers & Printing

• How to install printer driver on Linux
• How to install printer on macOS?

MySQL

• Video
  • MySQL vs MongoDB - Choosing right technology for your application