Why my class is not listed on survey system ?

Class will not be listed on the survey system if there are no student has submit the survey. The class will be listed if students has submit the mid semester / end semester survey for that particular class code.

Refer below for Mid Semester & End Semester Survey calculation:

Mid Semester Survey:
Between Week 7 and Week 10

End Semester Survey:
Class End Date

*Kindly note that, mid semester survey start date is starting on week 7 from start date of the class and the week is including semester break (if there is any). Once the period for mid semester survey has passed, system will show “Not Due Yet” for end semester survey.

 

Sample Scenario:
Class Start Date: 4 Feb 2019
Class End Date: 17 May 2019

Mid Semester Survey Start Date (Week 7) : 16 Mar 2019
Mid Semester Survey End Date (Week 10): 14 Apr 2019

End Semester Survey Start Date (Class End Date) : 17 May 2019

What should I do for Profile Section?

  1. Firstly, u need to upload and update all data need ex; your profile pictures, your education background and your skills and etc.
  2. Secondly, Press Publish button so that your employer able to access your profile to have a look on your profile.

Reminder: It’s important to update your Profile as your employer going to employee you might not depend on your documents submission, they might access to your profile (employer registered on the system)

How do I book a consultation hour with lecturer?

You can view the lecturer’s availability by clicking the add button in the bottom right of “My Appointments” page, then you will be redirected to the staff directory page where you can find any of the APU staff, then you can view lecturer’s available consultation hours by clicking the “Book Consultation Hour” button in Staff Info page.

 

How do I cancel the upcoming appointment?

You can cancel your upcoming appointment by clicking the “Cancel Appointment” button in the “Appointment Details” page by providing your cancel reason.

How to contact your lecturer in iConsult?

You can get your lecturer’s email address in the “Appointment Details” page, in addition, you also can contact your lecturer in Microsoft Teams by clicking “Chat in Teams” button in “My Appointments” page.

How do I cancel my open slot?

You can cancel the open slot by clicking the “Cancel slot” button in “My Consultation Hour” page.

How do I cancel my appointment?

You can cancel your appointment by clicking the “Cancel Appointment” button in the “Appointment Details” page by providing your cancel reason.

How to contact your student in iConsult?

You can get the student’s email address and phone number in the “Appointment Details” page. In addition, you also can contact your student in Microsoft Teams by clicking “Chat in Teams” button in “Appointment Details” page.

How do I add free slot and unavailability slot in iConsult?

You can set your availability and unavailability in “My Consultation Hour” page.

What is iConsult?

iConsult is used to help students to schedule consultations hour with staff, lecturers, supervisors and Academic Mentors using this system.

How do I get access to iConsult?

For getting access to iConsult, you need to download the mobile application “APSpace” from the Apple App Store or Google Play Store. You may as well access APSpace link from Webspace. You are required to log in by using your APKey and you need to click the “More” tab then you can start using iConsult.

 

Workflow of Internship Application Process

My Job Application (for your intern) is showing as “Job Offer in Progress” but the Employer has offered me the position. How do I accept the offer on APLink?

Please guide your employer and request to follow the steps mentioned below:

Step 1: Click on “Jobs” and select “Job Postings” from the drop down list.

Step 2: The jobs posted will be displayed. Click on the “Applicant” displayed on the right side of the job tittle.

Step 3: Under the “Student Resumes/Applications” the applicant name will be appeared. Click on “Offer Position” button under the appropriate student’s name.

Upon approval by the company on AP Link for the job position offered, you will receive an email from AP Link.

If your company offer different position from the position posted in the APLINK you need to follow the following steps:

  1. Re-upload the new position offered to our intern by your company.
  2. Inform them re-apply for the position offered by your company by the intern.
  3. Approve the position to the intern on employer(your side) side to confirm the position for our interns in your company.
  4. Do provide Offer Letter and inform our intern to upload as confirmation letter that placement have take place in your company.

 

Kindly please follow the steps below to Post the Jobs.

 

STEP 1: Click on “Jobs” on the main menu option on the left.

STEP 2: Click on “Job Postings”.

STEP 3: Click on “Post a Job” button which is in blue color.

STEP 4: Enter the “Job position information’s”.

STEP 5 : Click “Submit”.

 

Every stages are supported with a detailed guide which is available at “My account >>Document Library”.

What do I do if my Academic Mentor is not responding to my emails or approving my placement/declaration?

If your Academic Mentor is not responding to your emails or any form of communication, you may reach out to your respective Internship Coordinator for further support

FBM: Haslina Hashim (haslina.hashim@apu.edu.my)

Computing and Technology: Kau Guan Kiat (guan.kiat@apu.edu.my)

Engineering: Subhashini (subhashini@apu.edu.my)

SOMAD: Edwin Pio (edwin.pio@apu.edu.my)

What is needed to be submitted After Internship Placement finishes? (Post Internship Submission)

) Visit Report Form (Form available on Resources Tab on APLink)

2) Attendance Sheet (Scan and Upload)

3) Industrial Placement Clearance Form (Form available on Resources Tab on APLink)

4) Internship Essay Report

5) Ensure employer has completed Employer Evaluation Form available on their APLink Page. (See next Question)

How can I find Internship on APLINK?

  1. Firstly, click on Employers -> All (too see all the available employer’s and respective company info)
  2. Next, choose which company want to apply then click apply button then upload your: (Submission: resume, Cover Letter, and Interim Results)

Reminder: If you didn’t upload before your important documents listed above you need to wait for approval from your supervisor for the documents before the employer can view your documents)

How would I know the internship position applied is accepted by the company in APLINK for placement?

Go to Jobs>> My Job Applications>> View Job Post >> See if the option to Accept offer is available

My Job Application is showing as “Job Offer in Progress” but the Employer has offered me the position. How do I accept the offer on APLink?

Please guide your employer and request to follow the steps mentioned below:

Step 1: Click on “Jobs” and select “Job Postings” from the drop down list.

Step 2: The jobs posted will be displayed. Click on the “Applicant” displayed on the right side of the job tittle.

Step 3: Under the “Student Resumes/Applications” the applicant name will be appeared. Click on “Offer Position” button under the appropriate student’s name.

Upon approval by the company on AP Link for the job position offered, you will receive an email from AP Link.

How I can find the guidance documents?

  1. Firstly, Login into APLINK and click on Resources -> Document Library
  2. Secondly, for users here you can get the documents regarding guidance for end to end internship steps

**Reminder**: First timer requested to fill in the forms appeared and submit first before you are allowed to access the documents as after submission the documents will be automatically available to you.

I forgot my password of my APLINK…

Your APLINK is linked directly with your Webspace ID and password. Advisable to seek support from TA Staff to reset your webspace password.

What am I suppose to do with / or where to upload the documents ex: CV, Cover Letter, Transcripts/Interim Results?

Firstly, you need to upload all the documents by follow the steps below:

  1. Click on Documents -> My Documents (place for Uploading all the necessary documents)
  2. Next Click “ADD NEW” to upload the files
  3. Label your document as “Name” and “TP number” and “Document Name”

*** Example: for “Document Name” is based on below document type selection(Resume, Cover Letter, Writing Sample, Other Documents)

  1. Next upload the file by clicking “Choose File”
  2. Submit

Secondly, after you have uploaded the documents, you need to wait for verification and approval given by the lecturer as an indication that your documentation fulfilled the requirement. Some documentation is auto approved by the system.

Reminder: For your CV Document, please ensure it is approved first during the declaration submission by your academic mentor.

Why I can’t access Log In APLink after register?

For overcome the issue please follow the steps:

  1. Firstly log in into your Webspace System
  2. Next click Services -> Carrier Centre -> APLINK

What’s the next step after I have registered my APLink Account?

  1. Firstly, go to My Account -> Personal
  2. Secondly, fill the form the personal info of “Student” and save it.
  3. Next go to Academic and fill the info and save it.

My Internship Link not appearing in APLINK?

Please email to aplinkhelp@apu.edu.my  to activate the link

Who is my Academic Mentor?

To find your Academic Mentor, please click on the link below. You will then need to follow steps below to locate your Mentor (Academic Advisor – for the whole course duration in APU which is assigned for each student).

Steps: Login to APSpace using APKey -> click on More -> Profile : Mentor Name

Below is the link :

Link: https://apspace.apu.edu.my/#/login

Unable to sign in using APKey. (APKey troubleshooting)

Having trouble signing in using APKey? Here are some ways to fix it.

  • If you are unable to login using your APKey then at first try to login to CAS (central authentication service) by clicking here or try to login to any of the lab computers.
  • If you are a new user or your password has expired then after successful login  to CAS, it will lead you to a change password page. There you will have to change your password by following the password policy.
    Your password must contain:

    • At least one upper case English letter (i.e. A-Z)
    • At least one lower case English letter (i.e. a-z)
    • At least one digit (i.e. 0-9)
    • At least one special character (e.g. #?!@$%~()_{}-)
    • Minimum eight characters in length

    You can also change your password using the lab computers as well. After successfully changing your password please try to login to any of our application ( i.e. apspace or webspace) again after 15-20 minutes. However, Even after waiting for 15-20 minutes you can’t login to any application then please visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3 to solve it.

  • If you can login to CAS successfully and you only see Log In Successful. You, (your username i.e. TPXXXXXX), have successfully logged into the Central Authentication Service. But still can’t login to any specific application then kindly visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3. Don’t forget to mention about the specific application that you were unable to login. The Helpdesk guys will open a ticket based on the application that you are unable to login.
  • Unfortunately if you can’t login to CAS or any of the lab computers, then please visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3.

How Webspace password can be retrieved or recovered?

Webspace password can be recovered by following the below steps:

  1. Click on the following link: https://webapps.apiit.edu.my/user/recover_password.jsp
  2. The below message will be viewed:
  3. Check your student email inbox for retrieving the new password.

How Webspace password can be changed?

Webspace password can be changed by following the below steps:

1- Login to Moodle 3.5 or click on the flowing link (https://lms2.apiit.edu.my)

2- Find change Webspace password link from Application & Services menu:

3- Click change password link to view the page as the following :

4- Type current password and new password then click on submit button to change your password successfully.

 


 

Internship Jobs Flow Chart

Step 1: Create Your Profile

Begin by setting up your Profile. Upload your Profile Picture and input information about yourself. You must ensure that all sections are completed accordingly before proceeding to Step 2. To access your profile, Select “Profile” on your APLink Homepage.

IMPORTANT : Please select the option to Publish your profile for Employers to view.

Step 2: Submit Internship Declaration

Before beginning your internship application process, you must submit your Internship Declaration. Select My Account >> Internship on your APLink Homepage. Read through the Declaration, Upload your CV and then key in your name to accept the terms and conditions of your Internship.

Once you have selected “Submit Application”, your declaration and CV will be send to your Academic Mentor for approval. You status will remain as pending until it is approved (See red box in the below screenshot below)

IMPORTANT: You must follow up with your Academic Mentor to ensure your declaration is approved as soon as possible. If your academic mentor has requested revision on your CV, re upload your CV with the edits and resubmit your CV

Step 3: Upload CV in Documents Section

Once your CV has been approved by your Academic Mentor in the declaration section, you may Upload the CV into the Documents Section. You may do this by selecting Documents >> My Documents on your APLink Homepage. Once you are on the Documents Page, Select “Add New” to upload the Document Accordingly.

If you do not upload your approved CV on the document section, you will not be able to apply for jobs on APLink. If the employer require documents like Cover Letter or Transcripts, select the document type respectively and upload it in the same way you are uploading your CV

IMPORTANT: Your CV Document that is uploaded must be approved by your academic supervisor first before it is uploaded. If this step is not followed, you will risk losing marks during grading.

Step 4: Apply Jobs on APLink

To being applying for jobs, click on Jobs >> Search on your APLink Homepage. Selection different criteria’s and read through the job descriptions before applying.

Step 6: Accept Job Offer

Once you have completed your interview, your employer will offer you a job position on APLink. To accept the job offer, click on the alert that appears on your homepage.

Once you have clicked on the alert, the options to either “Accept” or “Decline” the Offer will appear. Select accordingly.

IMPORTANT: If you receive more than one offer, you may only accept ONE offer from the list. Once you have selected the preferred offer, the rest will be removed.

Step 7: Submit Placement Form

This step is a crucial step for the student, employer and academic mentor to provide information and understand the internship placement. Once the student “Accepts a Job Offer” they will be directed to the placement form page (See screenshot below)

Students must ensure they are submitting their Placement Form. Once submitted, the placement form will be sent by the system to the Employer for them to provide the Industry supervisor details. Once the Employer has provided the Industry Supervisor Details, the system will send the Placement form to the Academic Mentor for a final Approval.

IMPORTANT: To view the status of your Internship Placement Form. Click on My Account>> Internship on your APLink Homepage to view. If it shows as Pending, the approval is either pending with your Employer or Academic Mentor. Employer must approve first, only then can the Academic Mentor approve it.

Once both Employer and Academic Mentor has approved your placement form, you can begin uploading your weekly logs or other necessary Internship Documents.

What do I do if my Academic Mentor is not responding to my emails or approving my placement/declaration?

If your Academic Mentor is not responding to your emails or any form of communication, you may reach out to your respective Internship Coordinator for further support

FBM: Haslina Hashim (haslina.hashim@apu.edu.my)

Computing and Technology: Kau Guan Kiat (guan.kiat@apu.edu.my)

Engineering: Subhashini (subhashini@apu.edu.my)

SOMAD: Edwin Pio (edwin.pio@apu.edu.my)

Who is my Academic Mentor?

To find your Academic Mentor, please

  1. Click on the following link: https://apspace.apu.edu.my
  2. Then login using your APKey to APSpace.
  3. Click on more -> Profile to find your Mentor which will be listed accordingly. 

What is the documents needed to be submitted during my Internship Placement?

The only thing that needs to be submitted during your internship period is the Weekly Logs that is submitted weekly.

How can my Employer/Company complete the Employer Evaluation Form?

As an employer, you will need to click on Internship >> Final Evaluation >> Click “Evaluate” on the Respective Students Name >> Provide evaluation Accordingly >> Click “Save”

What is needed to be submitted After Internship Placement finishes? (Post Internship Submission)

1) Visit Report Form (Form available on Resources Tab on APLink)

2) Attendance Sheet (Scan and Upload)

3) Industrial Placement Clearance Form (Form available on Resources Tab on APLink)

4) Internship Essay Report

5) Ensure employer has completed Employer Evaluation Form available on their APLink Page. (See next Question)

What is needed to be submitted Before Internship Placement Begins? (Pre Internship Submission)

1) Upload CV and Cover Letter on APLink

2) Company Offer Letter

3) Pre Internship Logbook (Form available on Resources Tab on APLink)

How do I access and insert my Weekly Logs?

In order to have access to Weekly Logs, you must first have your Internship Placement registered on APLink like the below screen shot (See APLink End to End Flow Chart for details on how to get your Internship Placement on APLink)

Once, you have access to your weekly logs, simply click on it and insert the necessary details

IMPORTANT: When you are adding your second Weekly logs, click on ADD HOURS like below and then click submit. Ideally your Weekly logs submission should look like the below list. DO NOT write over the previously entered entries as it will overwrite those entries.

 

How do I add my company on APLink?

If a student has found a company for their Internship that is not registered on AP Link, the student will have to send the following company details to aplinkhelp@apu.edu.my :

Company Name

Company Address

Company Contact Person (HR)

Company Contact Person Email

Job Title

Offer Letter (If Available)

 

Once all this details is provided, the APLink Team will register the company and then advise the student on the next step.

Why is my Internship Placement showing as Pending?

You internship Placement is showing Pending like the screenshot below because your Placement form has not been approved by either your employer or your Academic Mentor. Your Employer must approve the placement form first before your academic mentor can approve it.

Your placement form goes to your Employer FIRST so they can provide your Industry supervisor details. After they have approved your placement form, it will be sent to you Academic Mentor for final Approval. Only then will your Internship Placement will change from “Pending” to “Approved”

Follow up Question

  1. What is the Process of getting my Employer to Approve my Placement Form?

 

As an employer, you will need to click on Internship >> Approvals >> Click “View” on the Respective Students Name >> Provide Details Accordingly >> Click “Approve”

 

  1. What is the Process of getting my Academic Mentor to Approve my Placement Form?

 

As an Internship Supervisor, you will need to click on Internship >> Internship Placements >> Select Respective Student >> Click “Approve”

Once both the Employer and Academic Mentor has approved the Placement Form, you will be able to view you Internship Placement like the below screenshot

How can I mark email and email sender as Not Junk in Outlook

1. Get into the Junk E-mail folder.

2. Select the email which you want to make as Not Junk.

3. Then go to the Home tab, click Junk > Not Junk. See screenshot:

Besides, you can also mark email as Not Junk by right-clicking it and then select Junk > Not Junk in the right-clicking menu.

4. After clicking Not Junk, a Mark as Not Junk dialog box will pop up, please check the Always trust e-mail from “someone@xxx.com” box, and then click OK button.

Then the email will be moved to the original folder. And from now on, all emails send from this sender will not be filtered to the junk email folder any more.

 

Who do I refer to if there is any discrepancy in my APCard transaction history?

In case of discrepancy, the Finance Service Counter staff can be approached for assistance.

How do I review my APCard transaction history?

APCard transaction is available via logging into your Webspace account.

 

Where can I use the APCard as cash replacement?

The card can be used as cash replacement, assuming it has been topped up with sufficient funds, at the parking, cafeteria, convenience store and SweatZone for lockers.

 

Where can I top-up my APCard?

The APCard can be topped up at the Finance Service Counter or the self-serve kiosk adjacent to the ATM machine on Level 3.

Can I access On-campus Residence and sections of academic staff office using my APCard?

  1. On-Campus Residence and academic staff offices are secured areas that can only be accessed by authorised students and staff.

 

 

 

Can I access the SweatZone using my APCard?

  1. Yes, you can.

How can I ensure my APCard works for building access?

  1. When you receive your APCard, the card number has been keyed into the database system that controls all appropriate electronic doors on campus. If your APCard does not work, and you need access to a building, please walk-in with the APCard to the TechCentre Office which is presently at level 6 opposite Blok D during office hours. The technical staff will have the card verified and access-issue remedied if necessary.

What is building access?

  1. APU has implemented an APCard access system on campus  to limit public access particularly  after office hours. APU community (students and staff) gain access to building (where permitted) and may unlock doors by swiping/tapping their APCard on the building card reader. Access to building from level 1 and Level 2 are locked between 12 a.m. and 6 a.m. every day. Schedules may vary depending on special needs such as students’ event.

 

I am on season parking subscription. What happens if I renew my subscription after its expiry date?

The subscription will start from the date it is renewed and will run for one calendar month upon renewal.

I am on season parking subscription. I have decided to stop paying monthly payment. What happens if I do not renew my subscription?

You are required to renew or cancel your Season Parking at least ONE (1) day before the expiry date. Failure to do so will result in denial of entry at all parking areas in APU including the Covered Parking – Zone A ( https://webspace.apiit.edu.my/apu-car-park-zone-b)

How do I avoid getting “Invalid Status” upon exit or entry to the parking?

In order to avoid “Invalid Status”, it is very important to not tailgate the vehicle that is trying to enter or exit the premise. Do ensure that the barricade is fully lowered before attempting to enter/exit and ensure that the card reader shows a valid message before proceeding.

I am not able to exit the parking. The reader shows “Please Top Up” although I have sufficient balance for one-day entry. Why does this happen?

The charges incurred is for the number of days the vehicle has been parked in the parking area. Thus, the balance you have will not cover for the extra days involved due to insufficient balance.

I am not able to enter/exit the parking. The reader shows “Invalid Status”. What does it mean and what should I do?

It means either the card is not activate or there was an improper exit done by the user. An improper exit refers to exiting by tailgating too closely to the car in front, and as a result failing to register the entry/exit on the reader.

 

Why was I charged more than RM5.00 when I parked at both Zones on the same day?

Each zone has its own rate, and charges are not transferable. If the user leaves one zone and enters another, the previous balance is reset, and the charges are levied anew.

 

What are the differences between Zone A and Zone B?

Zone A is covered parking while Zone B is open parking. The rate for Zone B costs slightly lesser than Zone A.

 

Where can I purchase the season parking for Zone B?

Season parking can be purchased at the Finance Service Counter.

 

How do I use the APCard in APU parking area?

The card can be used to access the parking by driving up to the parking entrance and holding the card against the reader. If the card is valid, the system will allow you access to the parking area.

What is the parking rate in APU?

 

Parking Zone A

Daily Parking Rate RM  5.00
Parking Zone B
Hourly Parking Rates
1st hour or part thereof RM  1.50
Every subsequent hour or part thereof RM  1.00
Maximum charge per day RM  4.50
Season Parking Rate RM  60
 

I am progressing to degree level. What is the procedure for the new APCard issuance?

Upon progression, the old card must be returned to the Student Administrative Counter in order to be issued a new card.

My APCard is unreadable at any outlet. What should I do?

A report can be submitted to the Student Administrative Counter for a replacement card to be issued upon which there is a waiting period.

 

How do I make cashless transactions while waiting for a replacement APCard to be issued?

A pre-paid cashless card may be purchased from the Finance Service Counter on Level 3 at a fee. The card can be returned to the counter once you are issued a replacement.

 

What do I need to do if I lost my APCard?

For loss of APCard, a replacement card can be applied for by reporting to the Student Administrative Counter on Level 4 upon which there is a waiting period. A nominal replacement fee may be applicable.

 

How do I check if my APCard has been activated?

The card status can be verified by trying to top-up the card or accessing the parking.

How do I activate my APCard?

The APCard is activated by APU prior to issuance.

What is APCard?

APCard is an on-campus cashless transaction system that is integrated with the student card. It is used for on-campus transactions including payment for parking, cafeteria, convenience store and the SweatZone lockers.

How should you get help?

Why are certain user emails having bounce back or an error stating ‘Email Address does not exist’?

  • This issue usually happens because you are sending an email to a non-existing email address or outdated email attribute which is pointed to the old email server.
  • To resolve this issue, clear the cached address by typing the email address but do not click enter. Click on the ‘X’ near the email address (As per the image below). Enter the email address again and try to send the email to the recipient again.

How do I login to office365 via the portal website?

Will I still be able to receive emails from/to username@apiit.edu.my and username@apu.edu.my?

Yes, you will still be able to receive email to username@apiit.edu.my and username@apu.edu.my However when you send an email you will be seen as Username@staffemail.apu.edu.my.

What will be my new office365 email account after migrating to Office365?

After the migration is complete, your new office365 email account  will be username@staffemail.apu.edu.my

How much space do I get for email in Office365?

With Office365 you will have a 50GB primary mail storage as compared to 0.5GB now.

Does this migration include my .pst folders?

What is the Exchange server settings for Office 365 setup?

Server outlook.office365.com
User Name username@staffemail.apu.edu.my
Password [Your existing password to access your email]

Can I use my current mobile email apps? What mobile apps are supported?

Can I use my current Outlook? Which Outlook version are supported?

When can I access my email account?

  • You will be able to access your new Office365 email account at HTTP://portal.office.com  once the migration has successfully been completed. Please take note that you won’t be able to use your Outlook or mobile email apps for e-mail until you have reconfigured your Outlook or mobile apps.
  • Please remember to meet a technical support staff to configure your outlook client & smart phone to your new email account.

Can I access my email during the migration?

No, during the migration period your email will not be accessible.

Unable to sign in using APKey. (APKey troubleshooting)

Having trouble signing in using APKey? Here are some ways to fix it.

  • If you are unable to login using your APKey then at first try to login to CAS (central authentication service) by clicking here or try to login to any of the lab computers.
  • If you are a new user or your password has expired then after successful login  to CAS, it will lead you to a change password page. There you will have to change your password by following the password policy.
    Your password must contain:

    • At least one upper case English letter (i.e. A-Z)
    • At least one lower case English letter (i.e. a-z)
    • At least one digit (i.e. 0-9)
    • At least one special character (e.g. #?!@$%~()_{}-)
    • Minimum eight characters in length

    You can also change your password using the lab computers as well. After successfully changing your password please try to login to any of our application ( i.e. apspace or webspace) again after 15-20 minutes. However, Even after waiting for 15-20 minutes you can’t login to any application then please visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3 to solve it.

  • If you can login to CAS successfully and you only see Log In Successful. You, (your username i.e. TPXXXXXX), have successfully logged into the Central Authentication Service. But still can’t login to any specific application then kindly visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3. Don’t forget to mention about the specific application that you were unable to login. The Helpdesk guys will open a ticket based on the application that you are unable to login.
  • Unfortunately if you can’t login to CAS or any of the lab computers, then please visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3.

Q3. Can you login to any of the lab computers or CAS?

Ans: If you can successfully login to CAS or lab computers then check Q4.

Q2. When did you change your password?

Ans: If you have changed your password than 15 minutes ago then check Q3

Q1. Did you change your password?

Ans: If Yes then check Q 2.

 

I would like to collect my dockets

You may collect your exam docket from the admin office. Please take note that you cannot collect your docket if your attendance is below 80% or any course fee is unpaid.

I would like to check on my EC status?

The EC submissions will be reviewed in your respective school. You may check the status appreved/rejected in the online web application, mobile app, or with the school.

Your password must contain or the password policy for APKey

Your password must contain:

  • At least one upper case English letter (i.e. A-Z)
  • At least one lower case English letter (i.e. a-z)
  • At least one digit (i.e. 0-9)
  • At least one special character (e.g. #?!@$%~()_{}-)
  • Minimum eight characters in length

How APKey can benefit me?

  • Universal username and password for all ICT services offered by APU
  • Single login for multiple Web application access
  • Ability to change password online – anywhere anytime
  • Ability for password recovery setup
  • Ability to perform self-reset password

Benefits of Using a Single Sign-On:

  • It boosts the productivity by saving time.
  • People don’t need to remember multiple passwords to login into multiple applications.
  • It improves the ease of tracking application usage.
  • It increases the customers satisfaction by making the log-in experience far more satisfactory.
  • It reduces the help desk costs by giving the users fewer passwords to remember, single sign-on can help reduce the strain on the help desk and can bring costs down.

What if I don’t know my APKey?

Please contact the service desk.

  • TechCentre @ Room 10, 6th Floor, Spine, APU Campus
  • Helpdesk @ Level 3, APIIT Campus

How can I set my security questions, answers and secondary email?

 

We use security questions to provide you with a secondary method to identify yourself online and access our applications. So, in case you forget your password, you can use this method to identify yourself and recover your password.

Security questions can be memorable to you but hard for anyone else to guess.

Set up or change your security questions

    1. Sign in to APSpace

apspace login page

    1. Navigate to the More page

more tab

    1. Click on the Settings menu item

settings page

    1. Click on the Set Security Questions, which is Under the security and privacy section

    1. Fill up the form by entering two security questions and an answer for each question
    2. Update your Secondary Email Address
    3. Submit the form

  1. Click on Yes when you see the warning message

*** DO NOT FORGET TO UPDATE YOUR SECONDARY EMAIL ADDRESS, SINCE THE RESET PASSWORD LINK WILL BE SENT TO THIS SECONDARY EMAIL ***

What happens if I forget my password?

Just click here and follow below instructions. (This process is only available for the students now.)

Now Open your secondary e-mail inbox. [N.B This email is not your primary apu e-mail. You can not reset your password using your apu e-mail. To reset password you must set your security question, answer and secondary e-mail. Follow the answer of Question 7 below to set your security question, answer and secondary e-mail first.]

Copy the reset Password link and open it in a new window of the browser.

Answer your security question and answer and click the “SUBMIT” button

Follow the answer of the question 10 and set your new password. After that click on the “SUBMIT” button.

 

I think someone else also knows my APKey password

To change your password just click here and follow below instructions. (This process is only available for the students now.)

 

 

What is my APKey password?

Your APKey password is same your student email password.

What is my APKey username?

The username is the part before the @ symbol in the email address. For example, if the email address is john.smith@mail.apu.edu.my or john.smith@apu.edu.my the username is john.smith. For students (TP012345@mail.apu.edu.my) the APKey username is the Student ID. i.e.TP012345.

Where can I use the APKey to login?

  • Existing services:
    • Student e-mail
    • Lab Computer
    • Wireless@APU
    • Web Result
    • Webspace/Moodle
    • New Mobile App
    • APCard
    • Staff Consultation Hours
    • New Academic Staff Directory
    • Online Library
    • Off Campus E-Databases
    • APres
  • Upcoming services (Refer to Webspace for timeline):
    • Student Survey
    • Masters Module Appraisal
    • EC system

What is APKey?

APKey is your e-mail username and password. For students, the username is your Student ID.i.e. TP012345