APKey FAQ

Last Updated On March 05, 2019
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Unable to sign in using APKey. (APKey troubleshooting)

APKey FAQ

Last Updated On March 05, 2019
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Having trouble signing in using APKey? Here are some ways to fix it.

  • If you are unable to login using your APKey then at first try to login to CAS (central authentication service) by clicking here or try to login to any of the lab computers.
  • If you are a new user or your password has expired then after successful login  to CAS, it will lead you to a change password page. There you will have to change your password by following the password policy.
    Your password must contain:

    • At least one upper case English letter (i.e. A-Z)
    • At least one lower case English letter (i.e. a-z)
    • At least one digit (i.e. 0-9)
    • At least one special character (e.g. #?!@$%~()_{}-)
    • Minimum eight characters in length

    You can also change your password using the lab computers as well. After successfully changing your password please try to login to any of our application ( i.e. apspace or webspace) again after 15-20 minutes. However, Even after waiting for 15-20 minutes you can’t login to any application then please visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3 to solve it.

  • If you can login to CAS successfully and you only see Log In Successful. You, (your username i.e. TPXXXXXX), have successfully logged into the Central Authentication Service. But still can’t login to any specific application then kindly visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3. Don’t forget to mention about the specific application that you were unable to login. The Helpdesk guys will open a ticket based on the application that you are unable to login.
  • Unfortunately if you can’t login to CAS or any of the lab computers, then please visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3.

Your password must contain or the password policy for APKey

APKey FAQ

Last Updated On March 05, 2019
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Your password must contain:

  • At least one upper case English letter (i.e. A-Z)
  • At least one lower case English letter (i.e. a-z)
  • At least one digit (i.e. 0-9)
  • At least one special character (e.g. #?!@$%~()_{}-)
  • Minimum eight characters in length

How APKey can benefit me?

APKey FAQ

Last Updated On March 05, 2019
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  • Universal username and password for all ICT services offered by APU
  • Single login for multiple Web application access
  • Ability to change password online – anywhere anytime
  • Ability for password recovery setup
  • Ability to perform self-reset password

Benefits of Using a Single Sign-On:

  • It boosts the productivity by saving time.
  • People don’t need to remember multiple passwords to login into multiple applications.
  • It improves the ease of tracking application usage.
  • It increases the customers satisfaction by making the log-in experience far more satisfactory.
  • It reduces the help desk costs by giving the users fewer passwords to remember, single sign-on can help reduce the strain on the help desk and can bring costs down.

What if I don’t know my APKey?

APKey FAQ

Last Updated On March 05, 2019
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Please contact the service desk.

  • TechCentre @ Room 10, 6th Floor, Spine, APU Campus
  • Helpdesk @ Level 3, APIIT Campus

How can I set my questions, answers and secondary email?

APKey FAQ

Last Updated On March 05, 2019
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Just Click to this link and login to set your security question, answer and your secondary e-mail. Please do not share these information with anyone.

and follow the below instructions.

What happens if I forget my password?

APKey FAQ

Last Updated On March 05, 2019
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Just click here and follow below instructions. (This process is only available for the students now.)

Now Open your secondary e-mail inbox. [N.B This email is not your primary apu e-mail. You can not reset your password using your apu e-mail. To reset password you must set your security question, answer and secondary e-mail. Follow the answer of Question 7 below to set your security question, answer and secondary e-mail first.]

Copy the reset Password link and open it in a new window of the browser.

Answer your security question and answer and click the “SUBMIT” button

Follow the answer of the question 10 and set your new password. After that click on the “SUBMIT” button.

 

I think someone else also knows my APKey password

APKey FAQ

Last Updated On March 05, 2019
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To change your password just click here and follow below instructions. (This process is only available for the students now.)

 

 

What is my APKey password?

APKey FAQ

Last Updated On March 05, 2019
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Your APKey password is same your student email password.

What is my APKey username?

APKey FAQ

Last Updated On March 05, 2019
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The username is the part before the @ symbol in the email address. For example, if the email address is john.smith@mail.apu.edu.my or john.smith@apu.edu.my the username is john.smith. For students (TP012345@mail.apu.edu.my) the APKey username is the Student ID. i.e.TP012345.

Where can I use the APKey to login?

APKey FAQ

Last Updated On March 05, 2019
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  • Existing services:
    • Student e-mail
    • Lab Computer
    • Wireless@APU
    • Web Result
    • Webspace/Moodle
    • New Mobile App
    • APCard
    • Staff Consultation Hours
    • New Academic Staff Directory
    • Online Library
    • Off Campus E-Databases
    • APres
  • Upcoming services (Refer to Webspace for timeline):
    • Student Survey
    • Masters Module Appraisal
    • EC system

What is APKey?

APKey FAQ

Last Updated On March 05, 2019
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APKey is your e-mail username and password. For students, the username is your Student ID.i.e. TP012345