APKey FAQ

APKey Frequently Ask Questions

For e-mail different password, for Webspace different password… Confusing right? Introducing ‘APKey’ using which you will be able to login to your Webspace and email account and much more.

APKey is your e-mail username and password. For students, the username is Student ID.i.e. TP012345

  • Existing services:
    • Student e-mail
    • Lab Computer
    • Wireless@APU
    • Web Result

 

  • Upcoming services (Phase 1):
    • Online Library
    • Off Campus E-Databases
    • APres
  • Upcoming services (Refer to Webspace for timeline):
    • Webspace/Moodle
    • New Mobile App
    • APCard
    • Staff Consultation Hours
    • Microsoft Imagine
    • New Academic Staff Directory
    • Student Survey
    • Masters Module Appraisal

The username is the part before the @ symbol in the email address. For example, if the email address is john.smith@mail.apu.edu.my or john.smith@apu.edu.my the username is john.smith. For students (TP012345@mail.apu.edu.my) the APKey username is the Student ID. i.e.TP012345.

Your APKey password is same your student email password.

To change your password just click here and follow below instructions. (This process is only available for the students now.)

Change Password Option
Change Password Option
Change your password. Make sure Strength is green and "Strong".
Change your password. Make sure Strength is green and “Strong”.
Password change success screen
Password change success screen

6) What happens if I forget my password?

Just click here and follow below instructions. (This process is only available for the students now.)

Reset password; if you have forgotten your password choose this option.
Reset password; if you have forgotten your password choose this option.

Now Open your secondary e-mail inbox.Reset Password link

Answer the questions you have set to your account
Answer the questions you have set to your account
Change your password. Make sure Strength is green and "Strong".
Change your password. Make sure Strength is green and “Strong”.
"Change Password" Success Message
“Change Password” Success Message

From the webspace, you can find it under the Quick Links:

Setting security questions, answers, and secondary email: WebSpace > Quick Links > Security Q&A
Setting security questions, answers, and secondary email: WebSpace > Quick Links > Security Q&A

Or click here and follow the below instructions.

 

Setting your questions, answers, and secondary email; It is required for password recovery purpose.
Setting your questions, answers, and secondary email; It is required for password recovery purpose.

 

Please contact the service desk.

  • TechCentre @ Room 10, 6th Floor, Spine, APU Campus
  • Helpdesk @ Level 3, APIIT Campus

  • Universal username and password for all ICT services offered by APU
  • Single login for multiple Web application access
  • Ability to change password online – anywhere anytime
  • Ability for password recovery setup
  • Ability to perform self-reset password

Benefits of Using a Single Sign-On:

  • It boosts the productivity by saving time.
  • People don’t need to remember multiple passwords to login into multiple applications.
  • It improves the ease of tracking application usage.
  • It increases the customers satisfaction by making the log-in experience far more satisfactory.
  • It reduces the help desk costs by giving the users fewer passwords to remember, single sign-on can help reduce the strain on the help desk and can bring costs down.

The password must contain:

  • At least one upper case English letter (i.e. A-Z)
  • At least one lower case English letter (i.e. a-z)
  • At least one digit (i.e. 0-9)
  • At least one special character (e.g. #?!@$%~()_{}-)
  • Minimum eight characters in length