How to reset/recover my APKey Password?

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*** Important! This feature is only available for the students. Please make sure that you are using the same device while you are trying the reset your password. Open the reset password email from the same device. Remember, if you didn’t set your question, answer and personal/secondary email then you will not be able to reset your password. ***

If you forgot your APKey password then, you must reset your password to access your account. You can follow the steps below or click here to watch video, to reset your APKey password.

Step 1

Just click here and follow below instructions. (This process is only available for the students now.)

Enter your Student ID number (TP0XXXXX) and click submit.

After, you have to clicked submit you will get a message that you will receive instruction to reset your APKey password in your inbox.

Step 2

Now open your secondary e-mail inbox. [Note: This email is not your primary student e-mail. You can not reset your password using your student e-mail. To reset password you must set your security question, answer and secondary e-mail, click here.]

Copy the reset Password link and open it in a new window of the browser.

Answer your security question and answer and click submit.

Step 3

Now, enter your new password. It is important to have strong password. Please make sure your password must contains:

  • At least one upper case English letter (i.e. A-Z)
  • At least one lower case English letter (i.e. a-z)
  • At least one digit (i.e. 0-9)
  • At least one special character (e.g. #?!@$%~()_{}-)
  • Minimum eight characters in length

Your APKey password change is successful and updated account. You can now use your new APKey password to login.

 

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