Unable to sign in using APKey. (APKey troubleshooting)

You are here:

Having trouble signing in using APKey? Here are some ways to fix it.

  • If you are unable to login using your APKey then at first try to login to CAS (central authentication service) by clicking here or try to login to any of the lab computers.
  • If you are a new user or your password has expired then after successful loginĀ  to CAS, it will lead you to a change password page. There you will have to change your password by following the password policy.
    Your password must contain:

    • At least one upper case English letter (i.e. A-Z)
    • At least one lower case English letter (i.e. a-z)
    • At least one digit (i.e. 0-9)
    • At least one special character (e.g. #?!@$%~()_{}-)
    • Minimum eight characters in length

    You can also change your password using the lab computers as well. After successfully changing your password please try to login to any of our application ( i.e. apspace or webspace) again after 15-20 minutes. However, Even after waiting for 15-20 minutes you can’t login to any application then please visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3 to solve it.

  • If you can login to CAS successfully and you only see Log In Successful. You, (your username i.e. TPXXXXXX), have successfully logged into the Central Authentication Service. But still can’t login to any specific application then kindly visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3. Don’t forget to mention about the specific application that you were unable to login. The Helpdesk guys will open a ticket based on the application that you are unable to login.
  • Unfortunately if you can’t login to CAS or any of the lab computers, then please visit the APU TechCentre, Level 6 or APIIT Helpdesk, Level 3.

 

Related Pages –

Was this article helpful?
How can we improve this article?
Need help?