Admin FAQ

General

• I would like to request a letter that says I am APU student.

• How to request for Rapid KL/LRT Card?

• I have lost my student ID card. Can I request for new card?

• I would like to collect my medical insurance card?

• I would like to know my fees for next intake?

• Why is my webspace account locked?

• I was not able to attend my Orientation. How do I collect my Orientation Pack and Student ID card?

• I would like to join a club or become a member of club.

Attendance

• My name is not in attendance list. What should I do?

• My lecturer did not mark my attendance in the class, although I have attended the class?

• My attendance is currently 73%. Can I collect my exam docket?

Extenuating Circumstance (EC)

• What do we mean by Extenuating Circumstances (EC)?

• What are the documents needed to support my EC?

• How do I submit EC?

• I would like to check on my EC status

• I want to register for my referral exam which I could not attend earlier.

• I am currently doing my internship and not able to go for the referral exam. Can I postpone or reschedule the date of the exam?

• I have missed my dissertation. Can I join the next dissertation?

Exam Dockets

• How do I collect my examination dockets?

• I lost my docket. How can I get my replacement?

• Do I need examination docket for referral exams?

• Tomorrow is my exam and my parents transferred fees yesterday. Can I still collect my examination docket? Will there be penalty?

• I was not issued examination docket as my attendance is low. What should I do?

Result, Transcripts & Certificate

• How can I check my result online?

• Why I am unable to check result?

• How do I print my Interim transcript?

• I want to remark my exam paper. I am not satisfied with my result.

• Where can I collect my official certificate and transcript?

• Can I collect the certificate/transcript for my friend? He/She is out of the country.

• How do I certify true copy of my certificate?

• I have completed my programme. Can I know how long I need to wait for my official certificate and final transcript?

• Can you help to certify my IC/ STPM /IELTS results?

Referral Exam & Retake

• I would like to know on my module which I failed and need to referral?

• What should I do If I fail a module?

• I have failed modules and was recommended to retake but, I want to referral exam. How do I apply this?

• I would like to register my pending modules due to visa issue?

• I would like to know my lecturer name for the test/exam that I am registered?

• I need to retake a few modules. Can you please help me to register?

• Do I need to apply for compensation for the modules that I fail?

• When is the special arrangement for the test and exam?

Change Programme, Deferment & Withdrawal

• Can I change my Tutorial Group?

• I would like to change my programme. What do I need to do?

• I would like to defer my semester/intake?

• I would like to withdraw from this university. How to fill in the exit application?

• I have completed my studies. How to fill in the exit application?