Search Knowledge Base by Keyword
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Students
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Staff
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Services
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Solutions Centre
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Articles
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Moodle
- Unable to view course materials for one or more than one Module
- Cannot view any module folder or course materials under Dashboard
- How to connect Moodle to office 365
- How to attend online class with MS Teams and Moodle?
- Changing Notification Preferences
- Why does the similarity report say Pending after I resubmit?
- How to Open Moodle?
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Microsoft Teams (students)
- MS Teams Supported Platforms
- How to login to MS Teams?
- Features of MS Teams for classroom, collaboration and communication
- Chat with classroom, students or team members on MS Teams
- Schedule and manage online class / meeting
- MS Teams Training Resources
- How to attend online class with MS Teams and Moodle?
- Unable to join Online Class (Live stream)
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General
- I would like to request a letter that says I am APU student.
- How to request for Rapid KL/LRT Card?
- I have lost my student ID card. Can I request for new card?
- I would like to collect my medical insurance card
- I would like to know my fees for next intake?
- Why is my webspace account locked?
- I would like to join a club or become a member of club.
- I was not able to attend my Orientation. How do I collect my Orientation Pack and Student ID card?
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Attendance
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Extenuating Circumstance (EC)
- What do we mean by Extenuating Circumstances (EC)?
- What are the documents needed to support my EC?
- How do I submit EC?
- I would like to check on my EC status
- I have missed my dissertation. Can I join the next dissertation?
- I am currently doing my internship and not able to go for the referral exam. Can I postpone or reschedule the date of the exam?
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Exam Dockets
- How do I collect my examination dockets?
- I lost my docket. How can I get my replacement?
- Do I need examination docket for referral exams?
- Tomorrow is my exam and my parents transferred fees yesterday. Can I still collect my examination docket? Will there be penalty?
- I was not issued examination docket as my attendance is low. What should I do?
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Result, Transcripts & Certificate
- How can I check my result online?
- Why I am unable to check result?
- How do I print my Interim transcript?
- I want to remark my exam paper. I am not satisfied with my result.
- Where can I collect my official certificate and transcript?
- Can I collect the certificate/transcript for my friend? He/She is out of the country.
- How do I certify true copy of my certificate?
- I have completed my programme. Can I know how long I need to wait for my official certificate and final transcript?
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Referral Exam & Retake
- I would like to know on my module which I failed and need to referral?
- What should I do If I fail a module?
- I have failed modules and was recommended to retake but, I want to referral exam. How do I apply this?
- I would like to register my pending modules due to visa issue?
- I would like to know my lecturer name for the test/exam that I am registered?
- I need to retake a few modules. Can you please help me to register?
- Do I need to apply for compensation for the modules that I fail?
- When is the special arrangement for the test and exam?
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Change Programme, Deferment & Withdrawal
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Parking
- Campus Parking Guidelines
- APU Car Park – Zone B
- I am on season parking subscription. What happens if I renew my subscription after its expiry date?
- I am on season parking subscription. I have decided to stop paying monthly payment. What happens if I do not renew my subscription?
- How do I avoid getting “Invalid Status” upon exit or entry to the parking?
- I am not able to exit the parking. The reader shows “Please Top Up” although I have sufficient balance for one-day entry. Why does this happen?
- I am not able to enter/exit the parking. The reader shows “Invalid Status”. What does it mean and what should I do?
- Why was I charged more than RM5.00 when I parked at both Zones on the same day?
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Transportation
- How to download my free MathWorks - MATLAB ?
- How to send mid/end semester survey
- How to download software / generate license from Microsoft Azure Dev Tools?
- How to activate Azure for students starter?
- How to Book Meeting Room via Outlook
- How to cancel a meeting in Office 365?
- How to transfer / pay fees online (Bank Account) ?
- Download Microsoft Office 365
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Certificate
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Graduation Robes
- I will not be available during the robe returning period. Can I send a representative to return my robe and collect my deposit?
- When can I return the Graduation robe? Will there be penalty for late returning?
- I am an International student and I will only arrive to Malaysia for the Graduation ceremony two days before the Graduation date. How do I collect my Graduation attire and when is the latest to collect?
- What are the sizes of the robe?
- Can I purchase the Graduation robe?
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Ceremony
- What is the payment option for Family portrait? Do I need to include this payment when paying for Graduation?
- Where can I/guest park? Can I still park at the covered car park at Level 2 as my student ID card is still valid? Is the parking free?
- Can I purchase additional tickets on the Graduation day?
- What is the itinerary for the Graduation?
- Will there be any rehearsal for Graduation Ceremony?
- How long is the ceremony?
- Is there any dress code during the graduation?
- Where is the venue of the Graduation ceremony?
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Registration
- I am not able to attend this Graduation ceremony. Can I join the next Graduation?
- I have wheel chair guests and who do I inform?
- Can children attend?
- Will my guests in AUD 2 enjoy the same refreshment as my guests in AUD 1?
- How much do I need to pay for the guest tickets?
- How many guest tickets can I purchase?
- Is it compulsory for me to fill up the Tracer Study?
- Can I attend the Graduation ceremony if I have pending fees?
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AttendiX
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AttendiX 2.0
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Classic AttendiX
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Microsoft Teams (staff)
- How can MS Teams help you with your teaching?
- MS Teams Supported Platforms
- How to login to MS Teams?
- Features of MS Teams for classroom, collaboration and communication
- Chat with classroom, students or team members on MS Teams
- Schedule and manage online class / meeting
- MS Teams Training Resources
- How to get your students to join a meeting
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Office 365 FAQ
- Office 365 Migration FAQ
- How should you get help?
- How do I login to office365 via the portal website?
- What will be my new office365 email account after migrating to Office365?
- How much space do I get for email in Office365?
- Does this migration include my .pst folders?
- What is the Exchange server settings for Office 365 setup?
- Can I use my current Outlook? Which Outlook version are supported?
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OneDrive
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Moodle (Admin-Lecturer)
- How to add Turnitin Assignment
- How do I restrict access to items or activities to certain members of the course?
- How to connect Moodle to office 365
- How to add Team for class specific course (folder) in Moodle to Microsoft Teams?
- How to change/increase upload file size of course material?
- How to change/increase assignment submission file size?
- Workflow to conduct online class (e-learning)
- Changing Notification Preferences
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General
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Campus Access
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Cashless
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Parking
- How do I avoid getting “Invalid Status” upon exit or entry to the parking?
- I am not able to exit the parking. The reader shows “Please Top Up” although I have sufficient balance for one-day entry. Why does this happen?
- I am not able to enter/exit the parking. The reader shows “Invalid Status”. What does it mean and what should I do?
- How do I use the APCard in APU parking area?
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General
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Student
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Lecturer
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Student
- What will my Academic Mentor do for me?
- Who is my Academic Mentor?
- How to send mid/end semester survey
- What should I do for Profile Section?
- Student Guide if intern inside of APLink
- Student Guide if intern outside of APLINK
- Workflow of Internship Application Process
- My Job Application (for your intern) is showing as “Job Offer in Progress” but the Employer has offered me the position. How do I accept the offer on APLink?
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Lecturer
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Employers
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Admin Guidance
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Survey
- VirtualLab@APU
- VirtualLab@APU: FAQ
- What is the minimum bandwidth required to use VirtualLab@APU?
- VirtualLab@APU: Release Notes
- I experience hang/frozen screen or Not Responding while using VirtualLab@APU.
- What is the difference between "Horizon Client" and "HTML Access" for VirtualLab@APU?
- I can’t install VMware Horizon Client, it says “Install Failed”.
- I get an error message “Error: Couldn’t connect to server” while connecting to VirtualLab@APU.
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CAS
- APKey FAQ
- How to update Outlook Address Book
- Email address has a sub-domain!
- How to set my security Q&A for APKey?
- Migrating to Office 365 FAQs for APS
- How can I mark email and email sender as Not Junk in Outlook
- Why are certain user emails having bounce back or an error stating ‘Email Address does not exist’?
- Will I still be able to receive emails from/to username@apiit.edu.my and username@apu.edu.my?
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GIMS
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Moodle
- Create a new overseas lecturer account
- Correcting files and directory permission recursively
- Moodle behind AWS ELB / ALB SSL
- How to purge Moodle cache by CLI
- Turnitin error: M14: 11 Your Session Has Expired. This paper is not available.
- How to download Turnitin assignment with feedback comments
- Restrict access for activity, resource or section
- Groups and Groupings
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How to
- AWS Solution Architect Associate exam (Notes and Tips)
- Aberdeen Research - Angling for Insights in Today's Data Lake
- The Compelling Advantages of a Cloud Data Lake- WhitePaper
- AWS Chalice deployment with Oracle vendor
- Allow non-English alphabet for RDS MySQL
- Optimal settings for using Apache as a back-end server for ELB
- Queries Appear to Hang and Sometimes Fail to Reach the Cluster
- How to deploy your containers on AWS Fargate
- Knowledge Base Editor: Scrolling Issue
- CI/CD API testing using postman and bitbucket pipeline
- What’s Your Big Data Maturity Level?
- Best practices for a clean and performant Angular application
- Activate virtualenv in Fish shell
- Best Practices for Migrating Big Data Workloads on AWS
- Five steps to embedding business analytics into your organizational processes
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Maintenance Request Form
- Pathways for Aligning Analytics to Business Strategy
- What’s Your Big Data Maturity Level?
- Data a feature A Guide for Product Managers
- Aberdeen Research - Angling for Insights in Today's Data Lake
- The Compelling Advantages of a Cloud Data Lake- WhitePaper
- Becoming an analytics driven organization to create value
- Best Practices for Migrating Big Data Workloads on AWS
- Five steps to embedding business analytics into your organizational processes